Initial commit - clean project structure

support/models.py

@@ -0,0 +1,54 @@
+from django.db import models
+
+
+class BugReport(models.Model):
+    STATUS_CHOICES = [('open', 'باز'), ('resolved', 'برطرف‌شده')]
+
+    user_id = models.IntegerField(db_index=True)  # ارجاع سبک به accounts.User
+    title = models.CharField(max_length=150)
+    description = models.TextField()
+    screenshot_url = models.URLField(blank=True)
+    status = models.CharField(max_length=15, choices=STATUS_CHOICES, default='open')
+    # ارجاع سبک اختیاری به Ticket (نه FK واقعی)؛ یعنی این باگ می‌تونه بعداً
+    # به یک تیکت اسکیل بشه، ولی جوینی بین این دو مدل اجباری نیست.
+    linked_ticket_id = models.IntegerField(null=True, blank=True)
+    created_at = models.DateTimeField(auto_now_add=True)
+
+    class Meta:
+        ordering = ['-created_at']
+
+    def __str__(self):
+        return f"bug-{self.pk}-{self.title}"
+
+
+class Ticket(models.Model):
+    STATUS_CHOICES = [('open', 'باز'), ('in_progress', 'در حال بررسی'), ('closed', 'بسته')]
+    PRIORITY_CHOICES = [('low', 'کم'), ('normal', 'عادی'), ('high', 'بالا')]
+
+    user_id = models.IntegerField(db_index=True)  # ارجاع سبک به accounts.User
+    subject = models.CharField(max_length=150)
+    category = models.CharField(max_length=30)
+    status = models.CharField(max_length=15, choices=STATUS_CHOICES, default='open')
+    priority = models.CharField(max_length=10, choices=PRIORITY_CHOICES, default='normal')
+    created_at = models.DateTimeField(auto_now_add=True)
+
+    class Meta:
+        ordering = ['-created_at']
+
+    def __str__(self):
+        return f"ticket-{self.pk}-{self.subject}"
+
+
+class TicketMessage(models.Model):
+    SENDER_CHOICES = [('user', 'کاربر'), ('support', 'پشتیبانی')]
+
+    ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE, related_name='messages')
+    sender = models.CharField(max_length=10, choices=SENDER_CHOICES)
+    text = models.TextField()
+    created_at = models.DateTimeField(auto_now_add=True)
+
+    class Meta:
+        ordering = ['created_at']
+
+    def __str__(self):
+        return f"tmsg-{self.pk}-ticket{self.ticket_id}-{self.sender}"