from rest_framework import serializers


class BugReportCreateRequestSerializer(serializers.Serializer):
    title = serializers.CharField(max_length=150)
    # سقف: پیش‌تر هر متن تا حدِ بدنه‌ی درخواست (~۲٫۵ مگابایت) پذیرفته و ذخیره می‌شد.
    description = serializers.CharField(max_length=5000)
    screenshotUrl = serializers.URLField(required=False, allow_blank=True)


class BugReportCreateResponseSerializer(serializers.Serializer):
    bugReportId = serializers.CharField()
    status = serializers.CharField()


class TicketCreateRequestSerializer(serializers.Serializer):
    subject = serializers.CharField(max_length=150)
    category = serializers.CharField(max_length=30)
    priority = serializers.ChoiceField(choices=['low', 'normal', 'high'], required=False)


class TicketCreateResponseSerializer(serializers.Serializer):
    ticketId = serializers.CharField()
    status = serializers.CharField()


class TicketSummarySerializer(serializers.Serializer):
    ticketId = serializers.CharField()
    subject = serializers.CharField()
    category = serializers.CharField()
    status = serializers.CharField()
    createdAt = serializers.DateTimeField()
    supportReplies = serializers.IntegerField()


class TicketListResponseSerializer(serializers.Serializer):
    tickets = TicketSummarySerializer(many=True)


class TicketMessageItemSerializer(serializers.Serializer):
    id = serializers.CharField()
    sender = serializers.CharField()
    text = serializers.CharField()


class TicketDetailResponseSerializer(serializers.Serializer):
    ticketId = serializers.CharField()
    subject = serializers.CharField()
    status = serializers.CharField()
    messages = TicketMessageItemSerializer(many=True)


class TicketMessageCreateRequestSerializer(serializers.Serializer):
    text = serializers.CharField(max_length=5000)


class TicketMessageCreateResponseSerializer(serializers.Serializer):
    messageId = serializers.CharField()
    success = serializers.BooleanField()