54 lines
2.0 KiB
Python
54 lines
2.0 KiB
Python
from django.db import models
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class BugReport(models.Model):
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STATUS_CHOICES = [('open', 'باز'), ('resolved', 'برطرفشده')]
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user_id = models.IntegerField(db_index=True) # loose reference to accounts.User
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title = models.CharField(max_length=150)
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description = models.TextField()
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screenshot_url = models.URLField(blank=True)
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status = models.CharField(max_length=15, choices=STATUS_CHOICES, default='open')
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# Optional loose reference to Ticket (not a real FK).
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linked_ticket_id = models.IntegerField(null=True, blank=True)
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created_at = models.DateTimeField(auto_now_add=True)
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class Meta:
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ordering = ['-created_at']
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def __str__(self):
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return f"bug-{self.pk}-{self.title}"
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class Ticket(models.Model):
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STATUS_CHOICES = [('open', 'باز'), ('in_progress', 'در حال بررسی'), ('closed', 'بسته')]
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PRIORITY_CHOICES = [('low', 'کم'), ('normal', 'عادی'), ('high', 'بالا')]
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user_id = models.IntegerField(db_index=True) # loose reference to accounts.User
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subject = models.CharField(max_length=150)
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category = models.CharField(max_length=30)
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status = models.CharField(max_length=15, choices=STATUS_CHOICES, default='open')
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priority = models.CharField(max_length=10, choices=PRIORITY_CHOICES, default='normal')
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created_at = models.DateTimeField(auto_now_add=True)
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class Meta:
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ordering = ['-created_at']
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def __str__(self):
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return f"ticket-{self.pk}-{self.subject}"
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class TicketMessage(models.Model):
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SENDER_CHOICES = [('user', 'کاربر'), ('support', 'پشتیبانی')]
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ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE, related_name='messages')
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sender = models.CharField(max_length=10, choices=SENDER_CHOICES)
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text = models.TextField()
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created_at = models.DateTimeField(auto_now_add=True)
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class Meta:
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ordering = ['created_at']
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def __str__(self):
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return f"tmsg-{self.pk}-ticket{self.ticket_id}-{self.sender}"
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