127 lines
4.5 KiB
Python
127 lines
4.5 KiB
Python
from django.shortcuts import get_object_or_404
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from drf_spectacular.utils import extend_schema
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from rest_framework.permissions import IsAuthenticated
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from rest_framework.response import Response
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from rest_framework.views import APIView
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from .models import BugReport, Ticket, TicketMessage
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from .serializers import (
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BugReportCreateRequestSerializer,
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BugReportCreateResponseSerializer,
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TicketCreateRequestSerializer,
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TicketCreateResponseSerializer,
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TicketDetailResponseSerializer,
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TicketMessageCreateRequestSerializer,
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TicketMessageCreateResponseSerializer,
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)
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class BugReportCreateView(APIView):
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"""POST /api/support/bug-reports — ثبت گزارش باگ"""
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permission_classes = [IsAuthenticated]
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@extend_schema(
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request=BugReportCreateRequestSerializer,
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responses=BugReportCreateResponseSerializer,
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tags=['Support (support)'],
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)
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def post(self, request):
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serializer = BugReportCreateRequestSerializer(data=request.data)
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serializer.is_valid(raise_exception=True)
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v = serializer.validated_data
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bug = BugReport.objects.create(
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user_id=request.user.id,
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title=v['title'],
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description=v['description'],
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screenshot_url=v.get('screenshotUrl', ''),
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)
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data = {'bugReportId': str(bug.pk), 'status': bug.status}
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return Response(BugReportCreateResponseSerializer(data).data)
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class TicketCreateView(APIView):
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"""POST /api/support/tickets — ایجاد تیکت"""
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permission_classes = [IsAuthenticated]
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@extend_schema(
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request=TicketCreateRequestSerializer,
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responses=TicketCreateResponseSerializer,
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tags=['Support (support)'],
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)
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def post(self, request):
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serializer = TicketCreateRequestSerializer(data=request.data)
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serializer.is_valid(raise_exception=True)
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v = serializer.validated_data
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ticket = Ticket.objects.create(
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user_id=request.user.id,
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subject=v['subject'],
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category=v['category'],
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priority=v.get('priority', 'normal'),
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)
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data = {'ticketId': str(ticket.pk), 'status': ticket.status}
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return Response(TicketCreateResponseSerializer(data).data)
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class TicketDetailView(APIView):
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"""
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GET /api/support/tickets/{id} — جزئیات و پیام‌های تیکت
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فقط تیکت متعلق به همون کاربر برمی‌گرده (فیلتر با user_id، دقیقاً
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همون الگوی محدودسازی به مالک که در progress/views.py برای
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UserStats و در ai_tutor/views.py برای Conversation استفاده شده).
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"""
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permission_classes = [IsAuthenticated]
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@extend_schema(responses=TicketDetailResponseSerializer, tags=['Support (support)'])
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def get(self, request, ticket_id):
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ticket = get_object_or_404(Ticket, pk=ticket_id, user_id=request.user.id)
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messages = [
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{'id': str(m.pk), 'sender': m.sender, 'text': m.text}
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for m in ticket.messages.all()
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]
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data = {
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'ticketId': str(ticket.pk),
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'subject': ticket.subject,
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'status': ticket.status,
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'messages': messages,
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}
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return Response(TicketDetailResponseSerializer(data).data)
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class TicketMessageCreateView(APIView):
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"""
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POST /api/support/tickets/{id}/messages — ارسال پیام در تیکت
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این Endpoint سمت کاربره، پس sender همیشه 'user' ثبت می‌شه. پاسخ
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پشتیبانی (sender='support') از پنل ادمین ثبت می‌شه و طبق سند معماری
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از همون‌جا رویداد TicketReplied برای Notifications ساطع می‌شه
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(پیاده‌سازی در support/admin.py، نه اینجا).
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"""
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permission_classes = [IsAuthenticated]
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@extend_schema(
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request=TicketMessageCreateRequestSerializer,
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responses=TicketMessageCreateResponseSerializer,
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tags=['Support (support)'],
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)
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def post(self, request, ticket_id):
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ticket = get_object_or_404(Ticket, pk=ticket_id, user_id=request.user.id)
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serializer = TicketMessageCreateRequestSerializer(data=request.data)
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serializer.is_valid(raise_exception=True)
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v = serializer.validated_data
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message = TicketMessage.objects.create(ticket=ticket, sender='user', text=v['text'])
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data = {'messageId': str(message.pk), 'success': True}
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return Response(TicketMessageCreateResponseSerializer(data).data)
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